Merchandise purchased from Diament Jewelry may NOT be returned or exchanged unless merchandise is defective (see reasons for defective item) or the wrong item is shipped. A defective item is an item that is completely broken. Plated items that fade are not defective. Vintage items that have signs of age are not defective. Gold and silver plated merchandise does fade due to the nature of it. Refunds are not issued except in the case of defective merchandise we (see reasons for defective item) are unable to replace. If we can fix the defective item or replace the item we will NOT refund you. Vintage jewelry will not be perfect and there will always be some defects.
All returns on damaged products that have been approved as defective (and if we don't have a replacement) must be made within 30 days from delivery date in the US and within 45 days from the ship date for international orders. If a return is approved (only when merchandise is defective or wrong item is shipped an can't be replaced by us), you must return the order before receiving the refund.
Defective Merchandise includes: broken chains, defective chains, defective clasps, broken wire, broken earring post, and several more that we will review on a case by case basis. We have the right to determine if an item is defective. Keep in mind that gold plated jewelry that fades is NOT defective, nor is vintage jewelry that has signs of age.
PURCHASES MADE IN STORE
We currently allow for exchange only for 14 days in our retail stores. This applies purchases made in store only. No returns. All sales are final. Please reach out with any other concerns at firstname.lastname@example.org
All sales are final. There are NO cancellations permitted. We will not do cancellations for any reason so please make sure that you ask all questions before making a purchase.
LOST ORDERS (That show as delivered in tracking)
Orders that are lost in the mail may not be refunded when they show as delivered (only with tracking proof). Proof of delivery is considered final.
We do NOT offer exchanges under any circumstance. We are a small business and don't offer exchanges at this time.